Keynote talk: The Modern CIO – Driving Customer Value

May 7, 2023 from 5:45 pm to 6:30 pm


Ulrich Irnich

As technology continues to advance at a rapid pace, the role of the Chief Information Officer (CIO) has also evolved to become more focused on creating and delivering customer value. Today’s CIOs are not just responsible for managing the IT infrastructure but are also key strategic partners to the business, driving digital transformation and innovation.

In this keynote talk, we will explore how the role of the modern CIO has transformed and why customer value has become the top priority. We will discuss the importance of identifying and optimizing value streams, which are the end-to-end processes that deliver value to the customer. We will also examine the role of internal culture and people growth in creating an environment that fosters innovation and continuous improvement.

Additionally, we will explore the personal transformation required for CIOs to drive customer value. We will discuss how CIOs need to shift their mindset and develop new skills, such as business acumen, strategic thinking, and communication, to become effective partners to the business. We will also explore the importance of self-awareness and the willingness to embrace change as key components of personal transformation.

Finally, we will discuss how the CIO can work collaboratively with other leaders within the organization to drive customer value and how to measure the success of these efforts.


Keynote talk: The Modern CIO – Driving Customer Value